Contact us

We read every message we receive and usually reply within a few business days. The fastest way to reach us is by email: support@meetstrangers.online. Before writing, you may find your answer faster in the FAQ or the Safety Center.

What we can help with

• Bug reports — tell us what you were doing, what device and browser you used, and what you expected to happen. Screenshots are welcome.
• Moderation concerns — report a conversation or user you believe broke our community guidelines.
• Questions about features — how interest matching, video chat, filters, or saving friends work.
• Privacy and data questions — how your data is handled or requests related to your data.
• Feedback and ideas — what you like, what you would change, and what new features you want.
• Partnership and business inquiries — press, integrations, or collaboration proposals.

Reporting a conversation

When you report a conversation for moderation, include the approximate time and date of the chat, the type of chat (text or video), and anything you remember about the conversation. In-chat reports already help us act automatically, so please use the report button in the chat first when you can, and email us if you need to give more detail.

What email is not for

Email support is not monitored around the clock, so it is not a good way to reach us in an urgent situation. For anything time-sensitive, please use the tools inside the chat itself.